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Support > Warranty & Return

Complete information regarding Goldenmars's warranties is listed below.

GoldenMars Technology (HK) Limited (Goldenmars) warrants to the original user of that its products specified below that its products are free from defects in material and workmanship/ handiwork. Subject to the conditions and limitations set as follows: GoldenMars will, at its option, either replace or repair any part of it products that prove defective or faulty by reason of improper workmanship/handiwork/material/craftsmanship. GoldenMars will provide repaired parts or replacement products on the basis of exchange goods in terms? Either new or refurbished to be functionally equivalent to a brand new status.

Warning

The following products are not covered with warranty by GoldenMars's products and service:

Memory Modules

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Products containing GoldenMars, GeeDom named but determined or identified not to be manufactured by GoldenMars Technology (HK) Limited.

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The damage is caused by any accident, act of natural, physical damage or dysfunction, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or alteration and modification such as PCB disorder, scratch on IC's surface, SPD or any incoherent lead pins.

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GoldenMars products with the original module label removed, torn or broken

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The product serial number is not compatible with our original system or the label has been fractured or removed.

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Non Goldenmars's products.

USB Pen Drives, Solid State Disk ( SSD )

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Products containing GoldenMars, GeeDom named but determined or identified not to be manufactured by GoldenMars Technology (HK) Limited.

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The damage is caused by any accident, act of natural, physical damage or dysfunction, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or alteration and modification.

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GoldenMars products with the original module label removed, torn or broken

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The product serial number is not compatible with our original system or the label has been fractured or removed


Duration of Warranty
GoldenMars product warranty is valid for specified period of time from the date of original purchased. GoldenMars provides a limited lifetime warranty condition for duration of the memory product life cycle. PLEASE NOTE: GoldenMars Technology, (HK) Limited. will inspect its product and make appropriate decision for repair or replacement, as its option. Thus, GoldenMars Technology (HK) Limited reserves the right to provide a functionally equivalent refurbished, replacement product according to our terms and conditions.

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Life-time Warranty


Goldenmars and GeeDom series of Memory Modules & USB Pen Drives are covered by a LIFE-TIME WARRANTY from the date of original purchase. There is free maintenances service for damaged by natural factor.

 

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Two-Year Warranty


The following products are covered by this warranty for a period of TWO YEARS WARRANTY from the date of original retail purchase: Goldenmars Series of Solid State Disk ( SSD ). There is free maintenances service for damaged by natural factor.

 

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One-Year Warranty


The following products are covered by a ONE YEAR WARRANTY from the date of original purchase: OEM or others brand Memory Modules, Flash Memory Cards, USB Pen Drives, Solid State Disk ( SSD ). There is free maintenances service for damaged by natural factor.

This limited warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable.

Warranty Claim Procedures and Requirments
To obtain warranty service, all return items must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number issued by GoldenMars. To obtain the RMA number, you have to Email / Fax us to describe the situation by filling the following RMA CLAIM FORM. Once you have obtained an RMA number from GoldenMars, you must, within fifteen (15) days, send the product freight-prepaid and insured to GoldenMars. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the GoldenMars RMA number prominently displayed on the outside of your package and on the shipping label only. Please note: You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.



Free Technical Support
If you experience difficulty during the installation or subsequent use of a Goldenmars product, you may contact Goldenmars's Technical Support department prior to servicing your system.

For support over the Internet, please visit http://www.goldenmars.com/warranty.php
or email to us: support@goldenmars.com

Goldenmars also provides free English-language technical support to its customers worldwide.
Customer Services Hotline:   +852 2314 0822

 
 
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